Applying Information Policy - Can you really extract more value from your organisation's information?
Published: 7th July 2007 | By: Peter Williams
Every large enterprise carries a set of general policies which determine the way the business will be run and the direction to take. Within this, there are policies concerned with how to deal with the information generated and received.
Delivering Customer Experience
Published: 25th June 2007 | By: David Norris
Customer Experience is the new hot topic in CRM; but like CRM before it, if it is not backed by a rigorous profit-based measure of success it will fail to deliver tangible benefit and, this time, senior management will really demand explanations.
Unified information supply at the desktop - The convergence of business intelligence, content management, search and collaboration
Published: 20th May 2007 | By: Roger Whitehead
The value of business intelligence software as a decision support tool is well established but is presently a long way short of what it might be.
Software as a Service (SaaS) - Finding the user value propositions
Published: 1st April 2007 | By: Martin Banks
This paper sets out to explore the business and IT management value propositions to consider in moving towards exploiting Software as a Service (SaaS).