Towards the Information Exostructure - The new outsourcing model can open the way to business agility and growth, even in hard times
Published: 10th February 2009 | By: Martin Banks
By moving to an information exostructure (the Cloud) users gain high levels of operational flexibility, allowing a mix and match between service providers and legacy IT infrastructure.
SaaS, channel partners and brand mastery - How SaaS willchange the way business users view their core suppliers
Published: 3rd February 2009 | By: Martin Banks
SaaS is now providing a means of delivering business solutions to customers that is faster to install and implement, more flexible and adaptable, plus easier and cheaper.
Managing the Storage Explosion - through new technological approaches
Published: 12th January 2009 | By: Peter Williams
A series of recently developed technologies will, to a greater or lesser degree, help in combating the effects of the storage explosion.
Applying Information Policy - Can you really extract more value from your organisation's information?
Published: 7th July 2007 | By: Peter Williams
Every large enterprise carries a set of general policies which determine the way the business will be run and the direction to take. Within this, there are policies concerned with how to deal with the information generated and received.
Delivering Customer Experience
Published: 25th June 2007 | By: David Norris
Customer Experience is the new hot topic in CRM; but like CRM before it, if it is not backed by a rigorous profit-based measure of success it will fail to deliver tangible benefit and, this time, senior management will really demand explanations.