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The Criticality of the Network in the Future of Business - Managing your networks for success

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The business should come first. Part of what this means for technology is that low-level technical performance data, necessary for effective network management, should be accompanied by impact assessments in business terms (which implies that the relationship between technology and business systems is actively maintained as technology evolves). Low-level data should automatically be aggregated (via dashboards) up to the business service level and made available to all stakeholders at an appropriate level and using language they can understand.

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