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IBM: enhanced 360° view

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The original version of this paper was published under the title of “Extending a 360° view” as a generic discussion
about the advantages of implementing such a system, along with an outline of the technical requirements for doing so. Bloor Research has been asked by IBM to produce this customised version of that paper, which briefly considers relevant IBM technologies and solutions in the context of the requirements discussed. Other than this prologue, the section that is specific to IBM, and the conclusion, this paper is identical to the original. We have called this paper “IBM: enhanced 360° view” as this (enhanced) is the terminology used by IBM.

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