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The Digital workplace revolution – how was yours? We’ve been talking about a digital workplace revolution, or Future of Work, for years, but in the last six months it’s finally become a reality, with dramatic changes in the way people work and the way IT services are delivered, especially in the Mutable Business. And new Trust issues around service delivery.
This year the BCS SM and ITAM specialist group conference is virtual – with nine sessions over three days plus a pre-recorded keynote.
Claire Agutter is presenting the keynote this year. She is a service management trainer, consultant and author and director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, BRM and more. She is also (at Scopism), publisher of the SIAM Foundation and Professional BoKs (Books of Knowledge).
In 2018, 19 and 20 Claire was recognised by Computer Weekly as one of the 50 most influential women in tech, and in 2017, 18 and 19 she was recognised as an HDI Top 25 Thought Leader. Claire is the host of the popular ITSM Crowd YouTube channel, and Chief Architect for VeriSM.
For her keynote, Claire will discuss some of the lessons learned during the COVID-19 crisis, and how digital services and effective service management helped organisations to weather the storm. She will look at 5 key focus areas to help you build your organisation back to something better than it was before and safeguard you against future shocks. In my view, this will involve the rebuilding of Trust in the organisation.
This year’s keynote will be pre-recorded and released on Thursday 1 October so as many attendees as possible can listen to it prior to the commencement of the conference on Monday 5 October. If you would like to attend the recording session for the keynote, please send an email to firstname.lastname@example.org