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Business Breakfast – Analysing Processes with BPMN - The importance of being independent
Looking at the process analysis landscape from a business point of view, David Norfolk provides insight into business process analysis activities and the key challenges and pitfalls present for business analysts. He pays particular attention to the risk of clouding the process analysis with software implementation details, whilst pointing out that businesses mainly run on software these days. This makes IT an important stakeholder in business process, although business processes must be optimised for business outcomes, not for the convenience of the IT group.