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Unified Communications and Mobility - In the Retail Sector

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Unified communications (UC) aims to unite
securely and seamlessly all the different business
communications channels that exist in
a company, such as voice, video, data, instant
messaging (IM), mobility and the web etc. The
main purpose is that it allows workers to communicate
or collaborate more quickly and easily
and, by extension, become more productive.

This report highlights the strategic importance
that UC can have for organisations in the retail
sector. We examine the key drivers and benefits
that are inspiring large retail organisations
to adopt a UC strategy with some selected examples
that demonstrate how UC can help retailers
significantly improve performance and
customer service.

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