The need to streamline and adapt to reduce time to market, eliminate
waste and meet customer demand has quickened as a result of expanding
global competition and uncertain economic times. Organisations
need to critically evaluate the performance and agility of their operations.
The manufacturing sector has gained benefits from adopting a
number of methods such as lean manufacturing and Six Sigma to take
control of operations management and make it leaner and meaner.
What has become clear over the last few years is that these techniques
can be applied to the services sector as well.