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Tecsys were founded in 1983 and for the first 10 years operated as a reseller of software, before entering the SCM market with a WMS package. Their focus is on supporting complex supply networks in particular the market segments of 3PLs and Healthcare. The company has about 650 customers, with the U.S. accounting for 63% of its revenue, 33% from Canada and 4% from International including the U.K. In September 2015 the company announced an expansion into Europe with the setting up of a European headquarters and a UK-based Customer Care Support Centre.

Their solution is based on the EASE platform which allows them to provide an adaptable and extendable solution to their customers. EASE is an acronym standing for:

E = Execute: besides the normal functionality expected in a WMS package, Tecsys have provided extended features, such as cross-docking, wave management, truck loading and cycle counting.

A = Adapt: Tecsys have recognised that they have to be able to work with ERP and specialised apps in place in their customers, so they have made their solution able to provide firstly a single user experience by consolidating multiple applications into one customisable dashboard. The solution has a rules management engine to support the personalisation and customisation.

S = Scale:  At both levels of a growing or contracting company and use of technology, Tecsys’s platform is able to respond.

E = Expand: Tecsys has provided extended features, such as Task Interleaving, Value-Added-Services and Labour Management. There is also the capability to create additional functionality on the platform.

Tecsys have a collaborative approach to working with customers and to their employees (the average tenure is 8.5 years). The company expanded its workforce in 2015 as it moved into operational consulting. In this area they are looking to help customers standardise their operations where it is appropriate and to this end they have entered into a partnership with the Warehousing Education and Research Council (WERC) to leverage the key performance indicator data from the organisation’s annual DC Measure industry study. Metrics are grouped in four primary areas: customer focused, operations focused, inbound/outbound, and capacity utilisation/inventory accuracy. Users can compare their own performance relative to that of others in the same industry.

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