As the IT industry introduces groundbreaking new technologies at faster pace, these offerings provide transformative benefits to organisations and individual users alike. Yet, their disruptive nature often unsettles established business processes and infrastructures.
Generative AI (GAI), exemplified by OpenAI’s ChatGPT and Google’s Bard, has emerged as another transformative technology. It offers dramatic benefits, but may also foster chaos. This is because there is no easy way to control the use of GAI by individual staff members.