Customer Relationship Management
Published: 1st June 1999 | By: Martin Brampton
Managing customer relationships is being made more difficult through the indirect nature of eBusiness contacts, but is becoming more critical as organisations supplying a commodity market need to differentiate themselves by providing superior service. CRM technology provides a supporting infrastructure…
Application Architectures
Published: 1st May 1999 | By: Robin Bloor
This document discusses the various types of computer architecture in use today and relates them to the four basic types of applications: Transaction systems, Group Collaboration, Business Intelligence, eCommerce
How far down eRoad are we?
Published: 1st April 1999 | By: Robin Bloor
The world ecommerce economy will become larger than the current UK economy in year 2002. What can we expect?
Selling IT
Published: 1st March 1999 | By: David Taylor
Your department’s performance – “how are we doing?” – Is clearly vital to success and the effectiveness of service, but it is perception – “how are we seen to be doing?” – that will play a bigger part in your…
The most powerful ways to transform your department’s performance, and your personal influence
Published: 1st March 1999 | By: David Taylor
All of these ideas have been practised in IT departments with incredible success, and the results are truly amazing when applied with total belief, commitment and integrity. The Seven most powerful ways to transform your department.
My worst nightmares
Published: 1st March 1999 | By: David Taylor
Having been in IT for 16 years – spanning trainee programmer to head of a major department, I have had many nightmares, most of them while awake! As with nightmares we have when we are asleep, they vary in frequency,…
Leaders – your people need you now.
Published: 1st March 1999 | By: David Taylor
“The successful leader’s genius may well lie not in personal achievement, but in unleashing other people’s talent”
The New I.T. Leader
Published: 1st March 1999 | By: David Taylor
People in IT are crying out for guidance, leadership and direction. They are ready and willing to give their best – but unsure what to do, where to go, or whom to follow. As IT emerges out of the confusion…
Cultural Transformation (1) – Releasing the power of people
Published: 1st March 1999 | By: David Taylor
Fifteen years ago many users complained about their internal Electronic Data Processing departments, who never seemed to understand business requirements, spent too much money and lived in an insular world of their own, surrounded by secrecy, techies and IBM.
Cultural Transformation (2) – Awaken the giants within
Published: 1st March 1999 | By: David Taylor
To turn a compelling vision into effective reality takes skills. Strong and leadership, true openness and powerful values. Corporate IS departments and IT companies are well positioned to take the lead in this area. Out of necessity they have to…