Claire is a service management trainer, consultant, and author. She is the founder and director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, Agile, BRM and more, and also at Scopism, publisher of the SIAM Foundation and Professional BoKs.
In 2018, 19 and 20 she was recognised by Computer Weekly as one of the 50 most influential women in tech, and in 2017, 18 and 19 she was recognised as an HDI Top 25 Thought Leader.
Claire is the host of the popular ITSM Crowd YouTube channel, and Chief Architect for VeriSM, the service management approach for the digital age.
Claire’s background in IT and running her own businesses allow her to take a holistic view of an organisation and how technology can support different levels. She understands the benefits of digital transformation, and well as its associated challenges and its impact on people, culture, processes and technology. Claire is interested in anything that can help organisations work better.