Musings from David Norfolk, Practice Leader for Development & Governance.

Fact-based Decisions

Advanced analytics are making widespread adoption of fact-based decision-making a reality. Nevertheless, this can be a disruptive innovation.

Governance with Information

I take a broad view of "governance"; but fundamental to governance, to me, is information. A recent IBI Customer Day prompted some thoughts on this.

User Experience 2.1

Some time ago I had a bit of a rant about how the overall user experience available in the web today simply doesn't match the expectations of Web 2.0. Slow response times—or, even...