Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. The main purpose is that UC allows employees to communicate or collaborate more quickly and easily and, by extension, become more productive. Moreover, UC has profound implications for the way companies operate. It can bring enterprises closer to their customers, suppliers and partners.
This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy. Three vertical sectors are covered in detail