People are not for re-engineering

I am astonished at the astonishment surrounding the general failure of Business Process Reengineering. How could we have ever imagined that we could continue to bend people beyond breaking point to fit systems driven by logic, detail and process? No one has ever moved the hearts and minds of the people with logic The reengineered systems are collapsing because the people are collapsing. So what can we learn from looking at those few organisations which have enjoyed success with reengineering?

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