Business Process Management

Cover from Business Process Management

Date: 9th January, 2009
Format: Market Update

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Process Management is a holistic management practice that models an enterprise's human and machine tasks and the interactions between them as processes with the view of improving agility and performance. It is a structured approach employing methods, policies, metrics, management practices and software tools to manage and continuously optimise an organisation's activities and processes.

The Bloor definition for Process is any activity in an organisation or between organisations that takes an input and then performs some action on the input to produce an output, where the activity provides value to the parties taking part. A process consists of a number of tasks in sequence and or in parallel. Some of processes differentiate the organisation from its competitors, while others provide support for regulations and governance, and others are necessary to run the organisation, but provide no differentiation. The activity must have both Worth and Saliency to the organisation(s) involved. In essence, processes describe how tasks are structured, who performs them, their sequencing, how long they take and what information is required to complete them.