If organisations want more than ‘just good enough’ for operations management in the back office then they will have to look outside of ERP and CRM applications. Operations management and intelligence is a composite application, in that the solutions require configuration to an organisation’s environment so that the right information can be pulled from the relevant applications installed already in an organisation. It is vital to the successful running of service organisations. With the need to support mobile working, then the software has to be browser-based (i.e. thin client) and designed to make quick and easy for users to learn and use.
The key to choosing a back office system for your organisation is to understand the problems that need to be addressed and to find a vendor with a track record of delivering the full range of functionality required out of the box.
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