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This paper sets out to explore the business and IT management value propositions to consider in moving towards exploiting Software as a Service (SaaS).

SaaS uses specialist third party companies with valuable domain expertise to deliver business services to users, over the Internet, that create new value opportunities for businesses. These can include significant reductions in capital investment budgets, maintenance and managements costs, energy costs and the provision of facilities.

New value can be added to business through the ability to address new and additional market opportunities by adding new services rapidly and by scaling up existing services to meet growing business needs, all in a very cost-effective manner.

Though relevant to all business sectors the SaaS model is particularly attractive for the Small to Medium-sized Business (SMB) sector, giving them access to resources that they would otherwise be unable to afford.

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