We are compiling a F.A.Q. to help answer common questions about our company, products and services.
In the meantime, please do not hesitate to contact us with any unanswered questions.
Please ensure that your web browser accepts session cookies (these are temporary cookies which expire when you leave the site).
We have added a special HTML attribute which prevents the password from being saved by your browser. Please tick the 'remember my login' box to set an encrypted cookie on your machine - this will save all your login credentials and can be easily removed by clicking on adjacent the 'remove?' link. Our 'remember' cookie expires 365 days from being set - chances are you'll delete this before then by clearing your browser cookies.
We have enabled subscription administrators to toggle these two additional fields so they can easily identify who in the company are using the service. If you use the 'Remember My Login' option (tick the box) you won't be prompted again for up to one year!
We offer our products and services in Great Britain Pounds (default), Euros and US Dollars. Conversion rates include handling charges - this might be why the equivalent GBP price is slightly higher than a standard conversion.
Subscriptions run anually and are automatically extended if not cancelled within one month of renewal.
Yes, most of our papers are free. However, please note the licensing and usage restrictions. By default our free papers can not be reproduced or used for commercial purposes without purchasing a site license or subscription.
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