Genpact has announced that it has entered into a definitive agreement to acquire PNMsoft. PNMsoft is a leading Microsoft BPM software vendor, but not so many of us here in Europe might know of Genpact.
Genpact stands for "generating business impact" and were an offshoot of a General Electric division founded in 1997 to provide business process services to GE's businesses that went independent in January 2005. Bain Capital became the firm's largest shareholder in November 2012. The company provides digitally-powered business process management and services. These services are based on the concept of "Lean Digital", which the application of Lean Manufacturing principles applied to today's digital environments at the core of large enterprises. Genpact has developed Smart Enterprise Processes (SEP) framework which is a methodology that employs granular data analysis, complex diagnostics and cross-functional benchmarks to maximise process effectiveness and make best use of digital technology. What Bloor would refer to as making an enterprise mutable. SEP focuses on identifying the critical factors that influence business outcomes
The acquisition of PNMSoft makes good sense to Genpact's portfolio of services by complementing and integrating with Genpact's digital portfolio of close to 100 digital solution components. Sanjay Srivastava, Genpact senior vice president and Chief Digital Officer, said, "PNMsoft will help us deliver agile, focused workflow interventions tightly aligned with business outcomes, that leverage data analytics in real time, use machine learning to learn over time, and utilise integrated machine intelligence. This is really exciting for us in our Lean Digital journey with our clients." Gal Horvitz, CEO of PNMsoft stated, "Genpact's global footprint, horizontal and vertical solutions and expertise, combined with our products and services, will allow us to help a wider range of clients further transform their operations. We will support our current clients with more resources, invest more in our technology, and provide solutions to Genpact clients. Our goal is to become the world leader in BPM and dynamic workflow."
There is a very interesting comment in the press release which complements the way Bloor see the need to support mutability. "Despite the promise of digital technology and analytics, enterprises still struggle with architecting and transforming business processes that thread from the front to the back office, resulting in sub-optimal customer experiences and operational performance. As a result, only about a quarter of executives are comfortable with the business impact of their digitally-enabled transformation, according to recent research conducted by Harvard Business Review Analytic Services in association with the Genpact Research Institute."
Watch the Bloor website for more details about the Mutable Enterprise.